Frequently asked questions
Everything players ask about Winoly Casino
We collected the questions that came up most while we tested Winoly and answered them from our own experience and the casino's terms. For the detailed picture, follow the links to our bonus, payments and games guides.
Account and licence
Is Winoly Casino licensed?
Yes. Winoly Casino is licensed by the Curacao Gaming Control Board under licence number OGL/2024/589/0556.
When did Winoly Casino launch?
Winoly opened in 2026. Despite being new, it already offers more than 15,000 games, a full live casino and a wide range of payment methods.
How do I open an account?
Click Register, enter your email, a password and a few personal details, and choose whether you want to play with bonuses. The whole process takes about two minutes.
Which languages is the site available in?
Winoly is available in 12 languages, including English, German, French, Polish, Greek, Finnish, Norwegian, Italian, Danish, Spanish, Hungarian and Portuguese.
Bonuses and promotions
What is the Winoly Casino welcome bonus?
New players can receive a package worth 330% up to €1550 plus 370 free spins, spread over several deposits. The exact split and wagering rules depend on your country.
Can I play without a bonus?
Yes. At registration you choose whether to play with bonuses. If you switch them off, your deposits stay as cash with no wagering requirements.
How does the weekly cashback work?
Every Monday you can get up to 20% of your net losses from the previous week back to your balance.
What is the Casino Shop?
Every wager earns shop coins. You exchange them in the Casino Shop for free spins and other rewards that you choose yourself.
Is there a VIP programme?
Yes. Loyalty levels rise with your activity, and the highest levels lead into the VIP club. Tournaments, achievements and a bonus map add further rewards along the way.
Deposits and withdrawals
What is the minimum deposit?
The minimum deposit is €20 for every method, and Winoly does not charge deposit fees.
What is the minimum withdrawal?
€10 by bank transfer, €20 with e-wallets and other non-crypto methods, and €50 in cryptocurrency.
How long do withdrawals take?
Requests are pending for 1–5 days and processed Monday to Friday, 09:00–18:00 GMT+3. After approval, e-wallets and crypto arrive within 24 hours and bank transfers take 1–7 days.
Are there withdrawal limits?
Yes: €500 per transaction, €500 per day and €10,000 per month. A maximum of three withdrawals can be pending at once.
Can I withdraw to my Visa or MasterCard?
No. Cards can be used for deposits only. Use bank transfer, Skrill, Neteller, MiFinity, Paysafe Card or cryptocurrency for withdrawals.
Which cryptocurrencies are accepted?
Bitcoin, Bitcoin Cash, Litecoin, Tether, USD Coin, TRON, Solana, Ripple, Dogecoin and Cardano – for both deposits and withdrawals.
Like what you have read so far?
Open an account in a couple of minutes and pick up 330% up to €1550 + 370 free spins.
Games, live casino and mobile
How many games does Winoly Casino have?
More than 15,000 games from 92 providers, including slots, jackpots, table games, video poker and live dealer games.
Is there a live casino?
Yes. You will find live roulette, blackjack, baccarat and game shows, plus a Live VIP area with Evolution's high-limit tables.
Does Winoly publish RTP figures?
No. The casino does not list RTP percentages or an RNG certificate. You can usually find the theoretical return in each game's info panel.
Is there a Winoly Casino app?
There is no app to download. Winoly runs in the browser on phones and tablets, and you can add it to your home screen for one-tap access.
Support and safer play
How can I contact support?
Live chat is open 24/7 with real agents. You can also write by email – replies usually come within a few hours – or use the contact form on the site.
Can I play at Winoly Casino with a VPN?
Winoly describes itself as VPN friendly. Bonus terms and verification still apply, so always register with your real details.
What documents do I need for verification?
Photo ID, proof of address and proof of your payment method. Upload them in your account or send them by email; the check takes 1–5 days.
What responsible gambling tools are available?
You can set time-outs of one day, three days or one week under My Account → Settings, and ask support for a longer self-exclusion. Deposit and loss limits are not available, so set them with your bank or e-wallet if you need them.
Still have a question?
The Winoly support team is the quickest route to an answer. Open live chat at any time of day, or read our full review for a complete picture of the casino.
18+ only. Gambling can be addictive. Play with money you can afford to lose and take regular breaks.